BBS:      TELESC.NET.BR
Assunto:  How much time is AI reall
De:       Rob Mccart
Data:     Fri, 20 Mar 2026 08:15:12 -0500
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MP>I am skeptical about many AI claims.  Today, I started to post an article
  >here where a CEO was claiming that AI was going to take over the customer
  >service market and put most customer service reps out of their jobs.

MP>However, as I read it, I realized that this CEO is the leader of a company
  >that is selling that actual service -- replacing human customer service
  >workers with AI -- so of course he would say that.  It was really a fluff
  >piece for his business.  :(

There are a few places that I've dealt with where your first customer
service contact is automated. In my experience Most of the time you
get transferred to a live person fairly quickly because the AI can't
handle anything but the most basic questions/tasks..

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 * SLMR Rob  * E\/Er SEE++ a ###/\g]_i]#[E Do ###||!S?
 * Origin: Capitol City Online (1:2320/107)

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